Frequenty Asked Questions

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We’re here to help

Please feel free to email or call us to answer additional questions you may have about your project. Below are our frequently asked questions.

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Satisfaction Guaranteed

How do I prepare for my appointment?

Please make sure pets are in a safe area and restrained. The work areas should be easily accessible and secure. Please remove plant pots, furniture, and pool toys. If your team is late or the un-imaginable no-show, you will receive a 100% refund if you opt not to continue your service. Circumstances beyond our control, such as severe weather, safety concerns, and the like, or for requests for additional services, equipment, and/or installation at the time of the service call do not qualify for a refund.

What areas do you service?

We service Bexar County and surrounding areas within a 1-hour drive time.

What if I need to cancel my appointment?

We are happy to resechule at another convenient time.

What is your squeaky-clean guarantee?

Our House Glow professionals are the best in skill, attitude, and customer service. They will clean up when they are finished. Your satisfaction is their responsibility. If you are not satisfied with their performance, notify us before they leave your home and we will do what it takes to ensure you are satisfied with your service.

Do you move patio furniture, pots, or other items to clean?

We move furniture on a case-by-case basis depending on the type of furniture and complexity. We will work with you to determine the best solution to get the job done correctly.

Are there extra charges?

In some instances, the scope of the job may be different than expected based on unforeseen complexity. If this is the case, we will contact you with a revised price for your approval before completing your service.

What is soft washing?

Soft washing is a low-pressure cleaning process commonly used to safely treat and remove organic matter: mildew, bacteria, algae, fungus, moss, and lichens. In addition, to dirt, we will remove grime and spiderwebs. Soft washing originated as an alternative to power washing, where high pressure can damage.

How often should I clean my gutters/eavestrough

Generally, gutters should be cleaned twice a year, once in early summer and once in early winter, to clean any fallen leaves. It is essential to remove all branches and leaves from the gutters because they are a fire hazard and can lead to clogged gutters and blocked downpipes.